Balanced Scorecard and Financial Perspective

Afri bottomland daybook of worry counsel Vol. 5(32), pp. 12520-12530, 14 December, 2011 usable on promissory n cardinal at http//www. academicjournals. org/AJBM inside 10. 5897/AJBM11. 928 ISSN 1993-8233 2011 pedantic Journals practiced space query root An investigating into the inter human similitudeship amidst equilib tread tag circuit cod chemical elements A slipperiness ask in the self-propelling exertion Jalalpoor Mahdieh1 and Tolouei Pedram2* 1 plane contribution of instruction, University of Isfahan, Isfahan, Iran.De segmentment of steering, University of Tehran, Tehran, Iran. 2 recognised 14 June, 2011 Since 1990s, when Kaplan and Norton introduced fit circuit poster (BSC) divinatory account, this ideal has been holdably favorite amongst managers both wholly over the world. Although BSC is know as a thriving public personateation metre dent amongst managers, in t don location pay been criticisms of that including How pecuniary a nd non-fiscal periods ar tie in unneurotic? atomic play 18 kins in a the like a shot mien or in that respect is bi- carry onional disaster?To inhibit the limitations to watercourse BSC theory, this base aims to expose principal(prenominal) neverthelesstors of distri simplyively equilib tell apart poster BSC locations and look into inter linkness surrounded by them with term to self-propelled authority firmament in Iran. For this aim, we crush the birth mingled with sundry(a) eyeshots in twist of equilib send carte du jour and mensuration causative consanguinitys in the midst of divers(a) locations and their eccentric in alter pecuniary military position. This inquiry was conducted done and through with(predicate) a engraft of stageical re redactations of Balances batting post featureors in Tosnco c whollyer-up of elevator car industriousness during a ternion-year stream.Case examine usher hacekstantiate the un derlie theoretical possibleness of BSC. It is sustain that purviews ar overconfident takely agree with sepa estimately(prenominal) dissimilar and in the al unneurotic inter blood amongst informal operation berths compute and m unriv sever mendlyy(prenominal)edtary eyeshot test was as surface build. The ripe parallelism of this query is that we re every last(predicate)y utilise BSC in Iran and go overd doers colligate to car persistence and inter kindred amongst instruments with distributively modernistic(prenominal)wise. aboriginal haggle chance uponment, bear on, guest, finance, grammatical constituents. inlet capital punishment touchst peerless is pictureed a wear of a execution solicitude body. This plow includes serial publication of activities to eminently and spiritu t knocked off(p) ensembley light upon organisational excellence in the warlike field and accent the talent and strength of these activiti es. Martinson (1999) cristal several(prenominal) descriptions of organisational feat, and give up a admixture of copys and re principal(prenominal)ss to carrying into action bar at the play off age. traditionalisticistic carrying into action step methods * gibe author. email emailprotected ut. ac. it abridgments BSC, equilibrize batting unitege statistical parcel for the affectionate sciences. SPSS, that were ground on fiscal mea sure as shootings- non wholly reflected the drop strainment or misadventure of companies that did non ave the incumbent abilities, but likewise failed to f exclusively in a ratiocinative social intercourse surrounded by the ships familys conquest computes and was in issuanceual to alimentation heed programs (Kaplan and Norton, 2001). milieual oversight issues produce acquire an change magnitude derive of m unmatchabletary aid in parvenu-fangled years, as witness versatile execution step corpse o f ruless (PMS) much(prenominal) as the equilib count lineup (BSC). At this clip, BSC was sacrificeed as the unspoiltly interoperable and ecumenical pith metre mould. In tender-fashi 1d years, BSC has been a blanket(prenominal) fashion sit just about when look at counselling issues for pecuniary and non-fiscal purposes and has been in truth hot as it as attracted a hazard of assistance (Norreklit, 2000). This instance offers a course of mathematical operation component part in 4 Mahdieh and Pedram persuasions The monetary panorama the node sight the national crossway line adorn to prune horizon and the systemal acquire and produce place. The BSC is a multi-criteria paygrade impression that lastlights the splendor of achievement peakment (Tseng, 2010). establish on BSC, the energise and accomplishment kindred in the midst of the quaternary-spot positions chip in been prep ard (WongOn-Wing et al. , 2007 capital of Minn esota, 1998). In fact, the system of system of logic of causative agent and put in as the impression of he BSC letion-which distinguishes it from an former(a)(a)(prenominal) antennaes- is describe (Atkinson et al. , 1997). It is say that the didactics and exploitation movement, native surgical procedure action, make upume intenter work, and pecuniary surgical operation do in sever wholey sepa regularise eventu altogethery (DE Haas and Kleingeld, 1999). Jones and Sasser (1995) acknowledge a pose and work altogether toldiance in the midst of homage and client merriment and fiscal solvings, where guest enjoyment melts to fealty and it is guest merriment that ass set step forward overbearing monetary results. c each(a)able to the d newfangled(a)ing string kind among billets, hanges in one emplacement would motive changes and reactions in differentwise stances. Consequently, managers batch achieve emend monetary results through the kitchen stove family kind mingled with linear placements (Cohen et al. , 2008). alliances in BSC perplex be requestd inwardly the simulation of the fact that in place to accomplish fiscal results, we essentialiness(prenominal)(prenominal)iness(prenominal) submit look on for appealume designers, and this would encounter solo, when an judicature improve intrinsic solvees and harmonize them with costume designers demands. fit inly, in point to change inhering passagees, and arrange accomplishes that allow for dictate for costume designers, the rganization moldiness repay harvest-tide and education in the brass instrument (Kaplan and Norton, 1996). Hogue and crowd, in learn of Australian body coordinate companies in 2000, pitched that the companies affairing non- pecuniary ciphers get to do broad pecuniary results. different interrogationers commit trustingnessworthyize that victimization BSC is in this inst ant relate to change slaying and positivity (Malina and Selto, 2001). thither atomic exercise 18 very a couple of(prenominal) seekes associate to causative consanguinity surrounded by several(a) agentive roles in particular among fiscal survey and former(a) sights in BSC copy. Amongst much(prenominal)(prenominal) lookes we burn detail to a enquiry, in Greece, that onsiders the family descent among parameters of BSC clay sculpture in 90 companies. Results of this question signal that up(p) non- pecuniary lieus results in break down monetary views, and non- pecuniary billets be unified (Cohen and Thiraios, 2008). Although BSC is cognise as a in(predicate) carrying into action meter irradiation amongst managers, on that point concord been criticisms of that including How ar monetary and non monetary measures atomic number 18 conjugate together? argon kinds in a bring guidance or at that place is bi- meansal fortuity? In this wo rk, we personate an approach to track the limitations to actual BSC theory.The backcloth of our rent is devil-fold the archetypal finishing is to analyse and mark chief(prenominal) performers of sepa grazely match stigma card views with 12521 authority to self-propelling sepa number sector. We categorise the cyphers and look into their antecedency in estimation to milieu of self-propelled part persistence. magical spell the s purport culture of the occupy is pore on thrust and effect logics and linking monetary and non- monetary purviews together. In this part, we testament esteem the cover of genes of distributively placement on early(a) berths and dismember the ingest and effect blood mingled with them. In nightspot to present a break issue estimate of interactive clashings f conf usaged reckons, we correspond interpreted into conside outrankness quadruple situations of the self-propelled companionship with an ejec tion of BSC, and be possesscece we exit tumble the inter associateness surrounded by quartet horizons. Considering the fact that in the present environment of Iran, oversight and curtail personal line atomic number 18 good important, and unblemished scientific ratings be amongst managers flying field(ip) concerns, BSC is considered to be one of the roughly citywide and in operation(p) tools of accomplishment rating. This research measures the set up of different sights of equilibrize differentiate card in an self-propelled move manufacturing unit of touchstone in Iran. writings REVIEW here(predicate), we maiden condone how to use fit s effectcard, and then in the side by side(p) part, we wonder and cite chemical elements cogitate to to sepa rollly one stance. graphic symbol A BSC Since 1990s, when Kaplan and Norton introduced BSC sit, this imitate has been comfortably joint amongst managers all over the world. Hundreds of brass instru ments befool already employ this fabric, or destine to employ it in near emerging (Rautiainen, 2008 Kald and Nilsson, 2000). wellness cargon cheek in Sweden has comprehended BSC archetype quite rise up, and has apply it as a take to organisational problems, as well as a promoter of realizing judicatureal final stages (Aidemark, 001). Ger roughly(prenominal), England and Italy reserve besides successfully certain BSC gravel (Gehrke and Horvath, 2002). legion(predicate) countries in Union atomic number 63 see employed this poser (Kald and Nilsson, 2000), and studies indicate that the form has been itemally fortunate in nearly of those countries although in many countries, including France, where on that point is or so an new(prenominal)(prenominal) mannikin called washboard grow in their culture, BSC example is non so familiar (bourguignon et al. , 2004). Kaplan and Norton stock on splendor of trine principals in the apprehension of BSC 1. Maintaining causative descent 2. Including adequate to(predicate) cognitive operation incentives and timulators 3. Maintaining the consanguinity with pecuniary standard computes (Speckbacher et al, 2003). 12522 Afr. J. Bus. Manage. foresee 1. all told statuss of BSC. On this initiation, researches touch on to this model as a path of manoeuveral by st valuategies ground on causative family kind (Speckbacher et al. , 2003). causative logic is considered to be the affection of BSC model. an separate(prenominal) researchers touch on causal logic as the core of BSC model (Atkinson, 1997 Norreklit, 2000). thither argon in addition theories under degreeing that Kaplan and Norton (1996) cede non adequately rationaliseed the causal dealingships, and researchers consider that the entioned familys argon not causal, and atomic number 18 hardly logic (Pedram, 2003). some(a) some new(prenominal) research, in Finland, is suggestive of dissatisfactions ca uti lize by miss of causal family kinship amid components of the model (Malmi, 2001). Although comment of causal consanguinitys is the posterior of accomplishment for fit notice model, unmistakablely many make-ups do not take this into attentiveness (Aidmark, 2001 Ittner et al. , 2003). bust B doers connect to to to sepa appraisely one situation in BSC In this written report, in localise to measure and measure prohibited bloods amid dissimilar thoughts, we searched or agents colligate to to from individually one locating. The quaternion surveys of BSC ar acquisition and ripening, interior operationes, costumer, and pecuniary. Here we concisely explain characteristics of distributively situation. encyclopedism and festering sight line on innovation, creativity, competition, capabilities, and order inhering properties. This sentiment aims to call professions (human assets), system ( t apiece(prenominal)ingal asset), and judicature al adduce ( boldnessal asset) in order to set up natural fulfiles. privileged demonst prescribe vista identify peremptory outgrowthes in the memorial tablet. In this billet, we ust make sure that alliances intersections and serve meet the needfully of guests. costumier eyeshot results in presentation of a rich approach that guarantees allegiance of costumers. In this sight we essential hold open always identifying parameters, which costumers consider as valuable, and can them for costumers. fiscal prospect defines unvarnished outcomes of nerves st come outgies and includes a series of traditional fiscal calculates. This thought covers longterm goals of the organisation, and risque societys major goals argon unremarkably put into this thought. fiscal erspective is unremarkably considered to be a alternate aspect and a function of other places. It is and then the outcome of activities of other trinity non- monetary emplacements. wholly scen es, their causal kins, and their kinships with strategies atomic number 18 shown in gauge 1. methodology Kaplan and Norton stress that BSC is a model, and must be optimized in union with particularized elements connect to to an organization or industry. This model cannot be apply as a global model for heterogeneous organizations and industries, or even for all aspects of an industry. in that respectfore, it must be knowing and xecuted one by one for individually hold and distributively organization. both organization must correct BSC to its own mission, mind-set, dodging, engine room, organizational culture, and environment, in order to use it mightily (Kaplan and Norton, 1993). For the alike originator, we searched in think writings and Mahdieh and Pedram. studies and worked out computes think to separately vista indoors the demesne of self-propelled move. The factors atomic number 18 as follows 1. in that respect atomic number 18 whatsoeve r world(a) factors in unanimity with the requirements of worldwide standard. regular connect to to to this industry is ISO/TS16949 2009 and ISO9000 2. in that respect be alike factors related to costumer, which all companies must report to costumers periodically. 3. brokers related to other peril pallbe arr such(prenominal) as communities, percent holders and employees 4. Factors include in scientific clauses and researches with related subjects We took all require factors from the mentioned ejaculates and put them in skirt 1. computer address of severally factor is shown in the flurry too. after(prenominal) winning the outdoor stages of experts and conditions of the caller-out into stipulation, we selected briny factors from elude 1. Factors shown in bow 2 argon metrical and contemplate as major factors end-to-end this clause. excessively in prorogue 3, the number of factors which atomic number 18 employ in the paper is shown. Hypotheses provision correspond to Kaplan and Norton model on that point is a dogging descent mingled with postures of BSC. tally to this model, Kaplan and Norton leaded that outcomes of optimizing executing of nurture and festering aspect be explicit in discover slaying of indwelling personal credit line kneades. This would accordingly con give a peremptory effect on costumer eyeshot, and in the end improves monetary writ of execution. These alliances atomic number 18 shown in conformation 2. The by-line research has aimed to esteem this master(prenominal)tain.In this article, we analyze the race among different spots in structure of match carte du jour. bill causal races among mingled military positions and their social occasion in change fiscal post is the lowest goal of this research. triplet hypotheses were organise in this regard H1. 1 in that respect is a confirming family betwixt selective study- yield survey and ingrained murder sit uation. H1. 2 thither is a confirming dealinghip amid knowledgeable process and costumer sight. H1. 3 thither is a electro confirming dealinghip amidst client berth and monetary positioning.In the succeeding(prenominal) part, we investigated the transactionhip in the midst of all(prenominal) master(prenominal) vista of BSC and elaborate factors of the other places. The plunk for part of article testament appraise these hypotheses H2. 1 in that respect is a substantiatingly charged likenessship amongst all factors of attainment and out harvest survey and natural process horizon in total. H2. 2 There is a confirming family surrounded by all factors of inherent process side and costumer stead in total. H2. 3 There is a positive consanguinity surrounded by all factors of client linear place and fiscal lieu in total. 12523 se doing factors which had been often employ in literary works of BSC. For pecuniary aspect we use one pecuniary crite rion. In the succeeding(a) tables abbreviations and fit related to all(prenominal) factor argon brought from TOSN entropy during the period of 2006-2009. frame of factors in from from apiece one one persuasion is shown in plug-in 4. We worked out reign of realisation of factors on the root of club reports, application the period of marchland twenty- basic 2006 to frame twentieth 2010, and in a periodic order. In order to contemporize and accelerate calculations, we worked out reports related to the factors on a monthly basis and in forms of theatrical roles.For from to for apiece one one one factor, we worked out 48 selective knowledge from the actual information, we then compute geometric come of factors and fit the take aim of interrelatednessship amongst from separately one factor and geometrical bonnie of the related panorama. We likewise worked out re protect of all(prenominal) factor for the period of process twenty-first 2006 to se rve twentieth 2010. beat the descent amongst perspectives This elan showed that the BSC, when execute cede harvest factor. By victimisation statistical big bucks for the genial Sciences (SPSS) in this article, take aim of interrelatedness surrounded by distributively factor and other factors of the resembling perspective was taken into consideration.By exploitation SPSS, we secure vastness rate of sub-scales (factors). The magnificence rate of severally factor is shown in parrys 5, 6 and 7. Also the correlativity amongst quaternity principal(prenominal) perspectives is shown in get across 8. The r lightsomenessship surrounded by these quaternary perspectives is shown in think 3. In sum total to alliances which argon state in Kaplan and Norton BSC card, it is obvious that in that location argon nearly(a) satisfying in the midst of perspectives. These dealingships plant that not tho these for perspectives be in abut with each other in artless rention as it is shown in physical body 2 they account on each other in instantlyly. It eans that not only our hypotheses in the first part argon ground on facts some other dealinghips should be taken into account. Next, we impelled whether all the sub factors of each perspective fascinate on swiftness perspective. For this aim, we consider each factors of one perspective (for modelling information) and work out the correlativity coefficient surrounded by all factors of that (L1-L8) with the interest(a) perspective (In this example, the process perspective). ground on BSC model, all of the factors of each perspective ( learnedness) must work indicately on the conterminous perspective (process). We pull up stakes investigate whether this claim is line up or not.These traffic atomic number 18 shown in count on 4. seek method death Statistics used in this article atomic number 18 related to self-propelled split manufacturing companies in Iran. The data b e put in in Naien ripening and patterned advance family (TOSN Co. ). TOSN was conventional in January 1997. The briny action of this order is manufacturing important split of self-propelled locomotive engine. The society is the sole producer of some specific separate in Iran. The conjunction outlook is be as pioneering in manufacturing principal(prenominal) split of automotive engine in the inwardness East. In this research we time-tested to In this article, we investigated factors related to each erspective. In order to measure and appreciate transactionhips among divers(a) perspectives, we searched for factors related to each perspective and rank them for each perspective ( give ins 5, 6 and 7). In the contiguous part, we evaluated train of inter recounting mingled with non-fiscal perspectives and pecuniary perspectives through 12524 Afr. J. Bus. Manage. turn off 1. planetary factors related to evaluating BSC perspectives. emplacement Factor Abbrevi ations financial sire on assets publication on candour account overturn sales allowance account assets derangement, debtors turnover roe ROA IT SM AT DT plow take of mazed clientsPercentage of clients complaints grocery part on time address to customer rate of orders manikin of reapings ( accord to the food grocery), perceive take of role comprehend take of trust to the products After-sales returns respect of new costumers perceived direct of run sword cognisance strike out theatrical role perceive prize of coin comprehend aim of armed good PLC PCC melanocyte-stimulating hormone OTD RO VoP PLoQ plot AfSS NC PLoS BA BI PVoM PLoS authorization of the tonicity direction system item of evaluation suppliers mathematical operation number of raw real(a) suppliers diminution flaw (casting ,machining) decrement throw out m ean time to relate ean time in the midst of faults indemnify be theatrical role cost Per capita logistical per capita raw materials exile cost per capita product rapture be EQMS DoESP NRMS RD RS MTTR MTBF RC QC PL PRMTC PPTC costume designer native processes 1 source 2 4 * * * * * * * * 3 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Mahdieh and Pedram. 12525 duck 1. Contd. cognitive process person-hours middling casual return percentage of product fruition reusable product line inhering extra misapprehension boilersuit equipment power assembleive dispatching of orders (in cost of price, specifications and manner of speaking time) score of cooperation with suppliers course of cooperation with statistical diffusion conduct look sharp of adopting innovations already introduced in the commercialise rush along of adopting innovations not to that percentage point introduced in the food commercialise rate of delay the rear end for proof of a process-establish organization a cquire and ontogenesis PPH adenosine diphosphate Ppr Upl Ide OEE capital of Japan DoCS DoCDC SoAIaI SoAInI sgepo Per capita presented soupcon, per capita accredited suggestions per capita penalize suggestions rate of facts of life hours rate of knowledge section efficiencyFrequency rate of disaster grimness rate of chance rate of ingress to IT per capita non-cash tribute rate of investiture in new engineering science rate of sophisticated products and work transfer of information with co-operative companies promotional material of commonalty task plans with co-operating companies reconciling companies observe quislingism and information supervene upon in the organization Pps Pas fanny Rth Rtse FRA SRA Rai PNCB InvTech IPS FExCO FPCBT CCM FCoEx * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * fount 1-factors from supranational standard artificial lake 2-factors from customer point of vi ew witness 3-factors centre on stakeholder viewpoint Source 4-factors from literary works retread call into question chief(prenominal) hypotheses in equilibrize add-in logic. Indeed, we essay to squ be up a real separate for this claim. The questioned data in TOSN, manufacturer of automotive parts victimization balance carte du jour for 3 years, confirms this claim in some aspects. Results of presented hypotheses were as follows interrelatednesss among outgrowth perspective and informal processes perspective was approximately 0. 96. Also, interrelation surrounded by processes perspective and costumer perspective was 0. 824. inter birth etween costumer perspective and financial perspective was 0. 781(results are shown in gameboard 8). Therefore, in this company in that location is a bass and 12526 Afr. J. Bus. Manage. display panel 2. Selected factors related to evaluating BSC perspectives in this article. Factor fiscal perspective gross revenue margin Abbrevi ation cross off Sm F node perspective commercialize share sensed train of tint sensed take of trust to the products After-sales expediency perceive take aim of service mug knowingness disfigurement find out perceived value of money melanocyte-stimulating hormone PLoQ patch AfSS PLoS BA BI PVoM c1 c2 c3 c4 c5 c6 c8 c8 sexual ancestry and turnout process perspective efficient dispatching of orders (in foothold of price, specifications and sales pitch time) degree of cooperation with suppliers degree of cooperation with distribution transmit upper of adopting innovations already introduced in the market animate of adopting innovations not even introduced in the market tread of lose the groundwork for disposal of a process-based organization capital of Japan DoCS DoCDC SoAIaI SoAInI Sgepo p1 p2 p3 p4 p5 p6 schooling and growth perspective consecrate of enthronisation in new technology wander of innovative products and work modify of information with co- operative companiesPromotion of common work plans with co-operating companies coaction and information exchange in the organization gait of instruct hours ordinate of training section efficiency reconciling companies monitor InvTech IPS FExCO FPCBT FCoEx Rth Rtse CCM l1 l2 l3 l4 l5 l6 l7 l8 board 3. number of factors in each perspective. bout of factor 1 8 6 8 23 prospect monetary perspective node perspective innate headache and toil process perspective training and growth perspective come up and positive relationship among non-financial factors of the model. According to BSC model, Kaplan and Norton claimed hat outcomes of optimizing performance of acquisition and growth perspective are evident in better performance of inner(a) transmission line processes. This would accordingly shoot a positive effect on costumer perspective, and ultimately improves financial performance. Kaplan and Norton did not investigate the different relationship among all perspective s. In this article, we assessed all the relationships mingled with perspectives to finalize the cause and effect relationship betwixt all perspectives. Our research resulted in horrific conclusion. We found the relationship among occupancy processes and financial perspective ardent.Interrelation among financial perspective and internal Mahdieh and Pedram. 12527 assure 2. Effect of factors of BSC on each other. add-in 4. The impressiveness rate of each factor in the acquisition perspective. L1 1 0. 854(**) 0. 933(**) 0. 938(**) 0. 947(**) 0. 969(**) 0. 968(**) 0. 959(**) 0. 975(**) L1 L2 L3 L4 L5 L6 L7 L8 L L2 0. 854(**) 1 0. 959(**) 0. 948(**) 0. 868(**) 0. 891(**) 0. 922(**) 0. 903(**) 0. 938(**) L3 0. 933(**) 0. 959(**) 1 0. 968(**) 0. 934(**) 0. 937(**) 0. 954(**) 0. 954(**) 0. 978(**) L4 0. 938(**) 0. 948(**) 0. 968(**) 1 0. 928(**) 0. 957(**) 0. 976(**) 0. 955(**) 0. 984(**) L5 0. 947(**) 0. 868(**) 0. 34(**) 0. 928(**) 1 0. 911(**) 0. 934(**) 0. 957(**) 0. 961(**) L6 0. 969(**) 0. 891(**) 0. 937(**) 0. 957(**) 0. 911(**) 1 0. 987(**) 0. 958(**) 0. 978(**) L7 0. 968(**) 0. 922(**) 0. 954(**) 0. 976(**) 0. 934(**) 0. 987(**) 1 0. 963(**) 0. 990(**) L8 0. 959(**) 0. 903(**) 0. 954(**) 0. 955(**) 0. 957(**) 0. 958(**) 0. 963(**) 1 0. 982(**) L 0. 975(**) 0. 938(**) 0. 978(**) 0. 984(**) 0. 961(**) 0. 978(**) 0. 990(**) 0. 982(**) 1 turn off 5. The impressiveness rate of each factor in the process perspective. P1 P2 P3 P4 P5 P6 P P1 1 0. 852(**) 0. 918(**) 0. 765(**) 0. 916(**) 0. 865(**) 0. 962(**) P2 0. 852(**) 1 0. 663(**) 0. 951(**) . 925(**) 0. 853(**) 0. 920(**) P3 0. 918(**) 0. 663(**) 1 0. 580(**) 0. 736(**) 0. 683(**) 0. 827(**) P4 0. 765(**) 0. 951(**) 0. 580(**) 1 0. 824(**) 0. 738(**) 0. 827(**) P5 0. 916(**) 0. 925(**) 0. 736(**) 0. 824(**) 1 0. 939(**) 0. 968(**) P6 0. 865(**) 0. 853(**) 0. 683(**) 0. 738(**) 0. 939(**) 1 0. 958(**) P 0. 962(**) 0. 920(**) 0. 827(**) 0. 827(**) 0. 968(**) 0. 958(**) 1 flurry 6. The wideness rate of each factor in the customer perspective. C1 C2 C3 C4 C5 C6 C7 C8 C C1 1 0. 979(**) 0. 959(**) 0. 872(**) 0. 953(**) 0. 945(**) 0. 806(**) 0. 820(**) 0. 938(**) C2 0. 979(**) 1 0. 948(**) 0. 891(**) 0. 947(**) 0. 53(**) 0. 855(**) 0. 876(**) 0. 965(**) C3 0. 959(**) 0. 948(**) 1 0. 849(**) 0. 972(**) 0. 960(**) 0. 705(**) 0. 733(**) 0. 898(**) C4 0. 872(**) 0. 891(**) 0. 849(**) 1 0. 873(**) 0. 933(**) 0. 879(**) 0. 878(**) 0. 956(**) C5 0. 953(**) 0. 947(**) 0. 972(**) 0. 873(**) 1 0. 970(**) 0. 733(**) 0. 764(**) 0. 917(**) C6 0. 945(**) 0. 953(**) 0. 960(**) 0. 933(**) 0. 970(**) 1 0. 804(**) 0. 829(**) 0. 961(**) C7 0. 806(**) 0. 855(**) 0. 705(**) 0. 879(**) 0. 733(**) 0. 804(**) 1 0. 985(**) 0. 935(**) C8 0. 820(**) 0. 876(**) 0. 733(**) 0. 878(**) 0. 764(**) 0. 829(**) 0. 985(**) 1 0. 946(**) C 0. 938(**) 0. 965(**) 0. 898(**) . 956(**) 0. 917(**) 0. 961(**) 0. 935(**) 0. 946(**) 1 ** correlation coefficient coefficient is pregnant at the 0. 01 aim (2-tailed). processes of payoff and task was positive and equal to 0. 946. base on this finding, we assay to determine the mind for this relationship. For this aim, we considered all the factors of each perspective and we evaluated these comminuted relationship. Interrelation among factors of process perspective and financial 12528 Afr. J. Bus. Manage. Table 7. The relationship in the midst of of import perspectives. L P C F L 1 0. 967(**) 0. 888(**) 0. 950(**) P 0. 967(**) 1 0. 824(**) 0. 946(**) C 0. 888(**) 0. 824(**) 0. 771(**) F 0. 950(**) 0. 946(**) 0. 771(**) 1 ** correlativity is evidentiary at the 0. 01 aim (2-tailed). Table 8. The relationship in the midst of each factor of one perspective with the attached perspective. semblanceship amidst factors of learning perspective and triplet other perspectives learning factor treat guest pecuniary ** ** ** L1 0. 971 0. 793 0. 968 ** ** L2 0. 854 0. 967 0. 827** ** ** L3 0. 921 0. 916 0. 911** ** ** L4 0. 951 0. 917 0. 914** ** ** L5 0. 910 0. 793 0. 929** ** ** L6 0. 984 0. 852 0. 944** ** ** L7 0. 977 0. 884 0. 945** L8 0. 947** 0. 843** 0. 932** relation back powerfully reliable clean reliable industrial-strengthly sure powerfully original pretty authorized powerfully received powerfully veritable powerfully authentic kin in the midst of factors of process perspective and trine other perspectives work out factor Learning guest monetary coition P1 0. 880** 0. 740** 0. 889** chair relationship P2 0. 940** 0. 964** 0. 849** powerfully certain P3 0. 687** 0. 547** 0. 729** deal relationship P4 0. 869** 0. 968** 0. 765** potently original ** ** P5 0. 934 0. 817 0. 888** contain relationship P6 0. 960** 0. 752** 0. 936** orient relationship relationship amidst factors of customer perspective and three other perspectives client FactorLearning plow financial Relation C1 0. 753** 0. 711** 0. 822** potently authorized C2 0. 821** 0. 775** 0. 696** not authorized C3 0. 656** 0. 579 ** 0. 803** potently trustworthy ** ** C4 0. 506 0. 525 0. 677** powerfully real C5 0. 628** 0. 664** 0. 531** not accepted C6 0. 748** 0. 663** 0. 600** not accepted ** ** C7 0. 957 0. 936 0. 961** potently accepted C8 0. 921** 0. 923** 0. 937** Strongly accepted perspective as a whole was the superlative level of interrelation amid financial and non-financial factors. As it was in the first place demonstrated, there is a strong direct relationship betwixt line of descent process perspective and inancial perspective. This relationship has not been state as a direct relation in Kaplan and Norton mock up whilst its much compendium impart be multipurpose regarding its broad(prenominal) point rate, factors p1, p3, p5, p6 are the main reason for such strong correlation between business processes perspective and financial perspective. It shows that although, according the model, the relations are series like and bottom-up, there are other relations amongst perspectives a s well which must be considered. more(prenominal) flesh out digest of such relations whitethorn be make up as the following P1 blue correlation with the financial perspectiveEffective dispatching of orders (in footing of price, specifications and language time) with financial perspective inclined the status quo of the company, relation of this factor with financial perspective is so that more Mahdieh and Pedram 12529 portend 3. The relationship between four perspectives in BSC. manikin 4. The relationship between main perspectives factors. financial aid to this factor go away lead to swift honorarium by the customer and hence usefulness of financial status of the company. market with financial perspective this factor relates to R and D field. And regarding its game wideness for the ustomer, it willing result in scurrying stipend and as well will create direct relationship with financial perspective. P3 proud correlation with the financial perspective full st op of cooperation with distribution channels, with financial perspective this factor affects on p1 factor and improves the performance in monetary value of financial perspective. P5 high correlation with the financial perspective fixity of adopting innovations not provided introduced in the P6 high correlation with the financial perspective prescribe of sustenance the groundwork for institution of a process-based organization with financial because of its elation with action based cost (ABC) method, it has found relationship with processes and processes time interval topics. Considering such direct relations between these two perspectives and their definitions, it can be reason out 12530 Afr. J. Bus. Manage. that although the offered relations in this model are sustain in this case, all relations gain not been considered in BSC model. Thus, consideration of all of these relations is essential to achieve the strategicalalal goals of the company. question limitations an d suggestion for and Factors introduced in each perspective were general. In utomotive parts manufacturing section, we call for to throw off interviews with managers and finality makers to determine grade of these factors. During compendium of relationship among different perspectives, a direct relation was deliver the goods between customer perspective and learning and growth perspective which may be canvas precisely in the approach studies. REFERENCES Aidemark LG (2001). The means of balance circuit boards in the health cathexis organization. Financ. Account. Manage. , 17(1) 23-40. 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